Shipping and Payment
You can find all information concerning payment and shipping to
your country on this page. Please choose your country of delivery and learn about the
applicable payment and shipping conditions.
* The listed price is a shipping & handling lump sum. It is either a gross price (= incl. VAT) or a net price (= without VAT). For shipments outside of the European Union, additional taxes or charges (i.e. Customs) for your order, which are not billed by us, will be charged to you directly by the respective customs or tax authorities. Kindly note, the customer is responsible for this required amount. For additional details, please contact these authorities directly.
** The period of time for the delivery starts in case using the payment method bank transfer with the day of transmitting the transfer to the remitting bank, when using other payment methods with the day after the conclusion of contract and ends with the expiration of the last day of the period. In case the last day of the period of time in the destination area is a Saturday, a Sunday or a national holiday, the last day will be the next business day.
We accept Paypal payments to all listed shipping countries. Paypal itself offers several options to complete the payment
process. For further information about Paypal or how to create a Paypal account please visit paypal.com.
- We accept payments via credit card for selected countries. To proof, if this option is available for your country, choose your country of delivery above and see the applicable payment conditions.
Security: Your credit card transaction is operated by our payment-service provider wirecard.
The security and protection of your personal data is important to us. Your personal data is only used for handling payments. Secured data transfer and secured data processing includes the following:
Address verification service
Approval code (Verification code/number)
PCI is an international security standard which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. Your card details are processed with a very high level of security. To make card purchases as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties. For further information please visit www.wirecard.de.
- We also accept direct bank transfers for selected European countries. To proof, if this option is available for your country, choose your country of delivery above and see the applicable payment conditions.
Account holder: ZOEVA GmbH
IBAN: DE78 7909 0000 0000 218 812
Bank: Volksbank Raiffeisenbank Würzburg eG
Please use as reference: Order-ID
Your order ID will be specified in your order confirmation. The transfer must be carried out within three business days.
Please enter the tracking number you received for the respective DHL service.
You can contact us everytime if you either didn't receive or can't find your tracking number.