Privacy Policy

 

1. DATA PROTECTION AND DATA PRIVACY

1.1 The privacy and protection of the data of our customers is important to ZOEVA GmbH ("ZOEVA"). An adequate level of data protection is a prerequisite for the proper handling of personal data. This basic understanding shapes the data processing by ZOEVA. ZOEVA has therefore implemented technical and organizational measures in order to ensure an adequate level of data protection for all interactions with its customers.

1.2 The collection processing, storage and disclosure of certain personal data is necessary for the operation of the ZOEVA online shop. We would otherwise be unable to perform the services offered through the shop or offer our customers the usual superior and attentive service. Without the corresponding data we cannot inform you about our changing range of offers either.

1.3 In order to guarantee the greatest possible transparency, we will adequately describe the use of your data by ZOEVA below.

1.4 By agreeing to the Data Privacy Statement below, you consent to the described collection, processing, and use of your personal data by ZOEVA.

2. SUBJECT MATTER OF THE STATEMENT

ZOEVA operates an online shop for decorative cosmetics, cosmetic articles, and similar products at https://www.zoevacosmetics.com. In the ZOEVA online shop you can get an overview of the ZOEVA product range, learn more about the application of the products through videos, and purchase the products. You can also subscribe to a newsletter.

The subject matter of this statement is therefore the processing of personal data for the purpose of performing the services available through the ZOEVA online shop as well as for the management and maintenance of the customer master data of ZOEVA.

3. CONTROLLER

The data controller within the framework of the ZOEVA online shop is:
ZOEVA GmbH
Karl-Ritscher-Anlage 1-3
60437 Frankfurt am Main Germany
Tel.: +49 (0) 69 506843 - 000
Email: [email protected]

4. SHOP FUNCTIONS

The ZOEVA online shop offers you various functions that require the processing of your personal data. An overview of the functions is presented for you below:

4.1 Product range

ZOEVA offers a wide variety of various products for purchase, particularly in the area of cosmetics. The individual products are presented on individual product pages with images, a description, and sometimes application videos.

4.2 Product purchase

You can buy the offered products directly online. To do this, go to the individual product page and click the "ADD TO CART" button. The desired product will be placed in your virtual shopping cart. You can access this and initiate the ordering and payment procedure by clicking the "CHECKOUT" button. There are two options available to you for purchasing products from ZOEVA: You can login using an already existing customer account or create a new customer account. You provide various personal information such as your name and address for this and can then decide whether you would like to create a permanent customer account by defining a password. Finally, you select between the payment methods PayPal, advance payment, and credit card, you enter the corresponding data, and you can then conclude the purchase by clicking the "SEND ORDER" button.

4.3 Newsletter

ZOEVA offers its customers a newsletter that regularly provides information about new products, makeup tutorials, beauty tips, and similar topics. You can subscribe to the newsletter by entering your email address and clicking the "BECOME A ZOEVA INSIDER" button. 

5. PROCESSING OF DATA, CATEGORIES OF DATA PROCESSED, AND LEGAL BASIS

Different personal data is collected depending on the function of the ZOEVA online shop that you use. ZOEVA has various legal bases for the collection and processing of the specified data.

ZOEVA gives you an overview of the data processed in the individual functions as well as the respective legal basis for the processing of the data below.

5.1 Product purchase processing

(a) Personal data processed
The following data is collected within the framework of the product purchase described in point 3.2:

 

Category

List of information used

1

Required customer account information

  • First name and surname

  • Address

  • Email address

2

Voluntary customer account information

  • Telephone number

  • Birth date

  • Company name

3

Payment information

  • if payment is made by credit card through iframe integration through our partner company Wirecard:
    o Card holder
    o Card number
    o Expiration date
    o Card security code

  • if payment is made through PayPal then the data processing is carried out solely through the systems of PayPal

  • if payment is made in advance by bank transfer then the data processing is carried out solely by your bank.


The listed information is collected regardless of whether you create a guest account or a permanent customer account. If you are merely logged in as a guest then we will erase the data after your purchase transaction is completed, unless the data are to be retained in accordance with generally accepted accounting principles or due to other statutory provisions.

(b) Legal basis
The processing of personal data is carried out on the basis of Article 6(1)(b) of the General Data Protection Regulation (GDPR), i.e. solely for the purpose of fulfilling contractual obligations within the framework of the product purchase.

5.2 Newsletter

(a) Personal data processed

The following data is collected when you subscribe to the newsletter:

 

Category

List of information used

1

 

General information

 

  •  Email address


We use a double opt-in procedure in order to ensure that you will only receive the newsletter if you actually wish to receive it. This means that we will only send you our newsletter if you have expressly subscribed to it and then confirmed that you wish to receive it by clicking on the link contained in the subsequent confirmation email.

You can cancel at any time if you no longer wish to receive the newsletter. The lawfulness if the processing carried out on the basis of the consent before the cancellation remains unaffected by this. You can cancel here https://seu.cleverreach.com/f/1178-50153/wwu/

(b) Legal basis
ZOEVA's legal basis for the processing of the specified personal data within the framework of the sending of the newsletter is Article 6(1)(a) of the General Data Protection Regulation (GDPR). According to this, data may be processed if the data subject has given consent.

5.3 Customer base

(a) Personal data processed
If you are not merely visiting our ZOEVA online shop as a guest but rather have opened a customer account then the following data is collected and stored:

 

Category

List of information used

1

Personal information about the customer

 

  • Title

  • First name and surname

  • Address

  • Telephone number

  • Email address

  • Birthday

  • Language

2

Payment and purchase information

  • Preferred payment option

  •         Currency
  • Revenue

  • Purchased product categories

  • Purchased products

  • Date of purchase

3

Shop-related information

  • Date of registration or login to the online shop

  • Date of subscription to the newsletter

  • Customer group

 

We reserve the right to contact our customers who have an active customer account with offers from ZOEVA through electronic media. The electronic media that we use include email, SMS, WhatsApp, and other social media services, provided that you have individually consented to their use as a communication channel

(b) Legal basis
ZOEVA's legal basis for the processing of the specified personal data within the framework of the communication is Article 6(1)(a) of the General Data Protection Regulation (GDPR). According to this, data may be processed if the data subject has given consent.

You can delete your customer account at any time. To do this, please send an email to [email protected]

6. DURATION

ZOEVA will process your data only within the scope necessary and/or permitted in accordance with your consent. If the collected personal data is no longer required for the specified purpose then ZOEVA will erase or otherwise destroy it. The same applies in the event that you withdraw your consent.

7. RECIPIENTS

ZOEVA employs various service providers in order to be able to offer you optimal service. ZOEVA works closely with various partner companies for this. ZOEVA places great value on the careful selection of trustworthy partner companies.

ZOEVA transfers your personal information to partner companies in order to fulfill our contractual obligations to you as well as within the framework of the consent you have granted. These companies work either within the framework of commissioned data processing relationships or as independent data processors. ZOEVA places the partner companies under an obligation to comply with adequate security and data protection standards. The data transfer is not limited to the European Union but can also include countries whose data protection level is below that of the European Union in individual cases.

Our partner companies include:
• Scale Commerce
• Conexco
• Shopware
• Alphabet, in particular for Google Analytics as well as Adwords
• Amazon
• Clever Reach
• Sage
• Schwindt
• Paypal (Europe) S.à.r.l et Cie
• Wirecard
• MHP
• Syscon
• Zendesk
• Desk
• Rexx

8. COOKIES & SOCIAL PLUGINS

ZOEVA makes use of cookies within the framework of the online shop and offers the option to activate social plugins. For more information please read our Cookie & Social Plugins Policy https://www.zoevacosmetics.com/europe1/cookie-policy.

9. RIGHTS OF THE CUSTOMER

9.1 You have the right to demand the erasure of your data. Furthermore, you have the right to receive detailed information about the processing, storage, and use of your respective personal data (access). In addition, you have further rights in accordance with the General Data Protection Regulation 2016/679 that we will be happy to explain to you upon request.

9.2 Any consent you have granted can be freely withdrawn at any time. The withdrawal of consent as well as all other rights can be exercised by sending an e-mail to the following address: [email protected]

9.3 Notwithstanding the provisions above, you have the right to contact the competent supervisory authority with a complaint and to submit claims for any violations of the relevant provisions of data protection law.

10. PROTECTION

ZOEVA's Data Protection Officer is Nils Gustke. You can contact the Data Protection Officer with questions about the processing of your personal data at any time. Contact information:
Name: Mr Nils Gustke
Telephone number:+49 561 78968-93
Email address: [email protected]

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